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And why in the world should you have to spend any of your time and energy arguing with them when it's clearly their mistake?Unauthorized charges on credit cards are illegal, and Amazon should be taking every opportunity to keep unauthorized charges off their customers' cards, not make charging people illegally for Amazon's mistakes a part of their company's policy.I encourage all of you to consider shopping at your local bookstore; even though you might pay a few dollars more, you're making an important investment in your community. Now included by popular demand - The e-Bay, Pay Pal, Netflix and more phone numbers! The story in the Times generated more than 6,000 visits in one day.These are some new phone numbers provided by visitors to this page. More than 5000 people were here in November, and more than 4500 in October. (And if you haven't seen it yet, check out the article on Internet customer service in the 12/30/04 issue of the New York Times.They're somebody that needed a job, and they took this one. He, too, was having a problem and couldn't find the number, so when he finally got it he provided it publicly for people like me. I think it's completely lame for a company to pull this kind of crap -- hiding their phone number to avoid calls -- especially one that won't quit talking about what a high level of customer service they offer.Amazon's decision to withhold the phone number from their customers means that everybody they talk to is like you: frustrated, angry, and at the end of their rope. Wouldn't it suck to have to talk to people who are pissed off all day long for eight hours a day? So, when you call, try to keep in mind that you and your customer service rep are in the same boat. Also, especially if you are ordering books or CDs, remember that your local independent stores are likely to be able to order anything that you want if they don't already have it in stock; and chances are, their customer service will be a lot better. Fax for Amazon's legal Department: 206-266-7010 UK Customer Service Phone: 44.208.636.9200More UK numbers, from a reader: Freephone (only from within the UK): 08Phone (outside the UK): 44 20 8636 9451Fax (free from within the UK): 08 Fax (outside the UK): 44 20 8636 9401An Aussie who contacted me verified the number above but for Aussies you need to dial it this way: 0011 1 206 266-2992. It's a tactic designed to save money, but, personally, I'm willing to spend a little more to avoid the sort of situation I found myself in this weekend.Maybe the path to finding their number is too hard.Maybe the frustration when things go wrong is so overwhelming people don't want to spend the time to look.

If you follow the "Contact us" links, you can get to this message: If you have difficulty connecting to our Click to Call service, you can call our toll-free number for automated assistance, 1-866-216-1072.But that rep is also feeling the effects of Amazon's decision. This page got a little write-up in the Austin Chronicle in December 2002. made an unauthorized charge of more than 0 to my credit card, and because I couldn't find a phone number, I had no way deal with this problem that needed immediate attention.The person on the phone isn't a member of management with decision-making power. I finally did a search on Google and found somebody who has posted the customer service number to his website. A wife who blames the nipple of the sexual point when it closes his mouth by kissing as if it misleads as "to say what you are saying" when closing as if to show the cell phone and getting off his clothes. Although he doubts, he is intrigued by a caress who knows points. My experiment buying an i Pod from them last year went well, and I've ordered a few other things here and there.

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But I hate this "squeaky wheel" method of providing customer service.