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I could not say enough bad things about the product or the service. We are on our second Refrigerator and ended up with a product that we would prefer to Junk for ONE REASON currently and that is NO LIGHT IN THE DISPENSER SCREEN SHAME ON YOU FOR PRODUCING SUCH A TERRIBLE PRODUCT THAT ONE CAN NOT SEE SEE THE CUP DISPENSER SELECTIONS.WE MUST USE A FLASHLIGHT WE HAVE ATTACHED TO THE DOOR and THE CATCH BASIN FOR WATER AND ICE IS NOT COVERED AND THE WATER AND ICE SLIDE OFF ON THE FLOOR.Their accredited installers and service companies send new and unexperienced so-called technicians everytime that obviously know nothing but their go-to solution to every problem of reprocessing (of freon) and electronic board replacement -which cost so much money for a duration that lasts just about the time the warranty of the “repair” expires.
Reply I just spent nearly ,000 on a four piece kitchen appliance set and it has taken Best Buy over a month to get them operational.
No comment from the company as to when the issue might be resolved or what they plan to do with the millions of phones already sold. Tagged as: Samsun complaint department, samsung address, samsung consumer complaints, samsung corporate address, samsung corporate office headquarters, samsung customer complaints, samsung headquarters, samsung home office, samsung main office, samsung office address, samsung office email, samsung office fax, samsung office phone, samsung office phone number I have never seen such a terrible product…
Samsung headquarters in the US are located in Ridgefield Park, New Jersey. Answer 1: The phone number for Samsung is (201) 229-4000. I purchased 4 new appliances for our kitchen and it has taken over a month to get all working .
One will never work it is a terrible product that should NEVER been put on the market for sale to the general public and that is the model RS25J500DSR/BY 24.5 CF side by side refrigerator .
There is no illumination in the display that can be seen.
The first side by side refrigerator with the ice maker in the door made so much noise if could be heard in the patio.