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Once you are ready to implement your service, there is also information on marketing and assessing the services. Web Junction Virtual Reference Resources Content provided by the Virtual Reference Desk project and the Web Junction community. Guidelines for the Introduction of Electronic Information Resources to Users. Approved by the RUSA Board of Directors, June 2006. Explores social software and how these technologies can be applied in libraries. For many librarians, the meaning of the word “reference” is changing so rapidly in this Information Age that the subject has become unsettling. Virtual Reference Best Practices: Tailoring Services to Your Library. When it comes to virtual reference, one size doesn't fit all. Chat Rooms Panel From this menu, users can navigate between the different unique Yahoo chat rooms for each category.Number of Webcam Users Within the Yahoo chat rooms panel, users can view the number of persons who are in a Yahoo chat room with a live webcam connected and turned on. This paper describes the service at the University of Canterbury (NZ), our reasons for offering it, the process of implementation and preliminary results. From Ask Wendt Live to Question Point : A Chronology of the Development of a Persistently Virtual Reference Product and Service. The project progressed from an idea, to a beta/pilot, and finally to a fullfledged multi-library service. Traces the development of a virtual reference service designed to support a university's extensive and growing digital collections.
In order to reflect the growing role of the digital environment while still respecting the importance of in-person interaction, a balance of physical and virtual methods has been maintained. The most commonly used venues include Instant Messaging (IM), Short Message Service (SMS), Chat, Email, Web Forms, Voice Over Internet Protocol (VOIP), and Virtual Worlds. Particular focus is given to reference desk usage and to virtual reference (VR). Virtual reference can be provided through the use of a variety of platforms and vendor products. The article explores the way in which library users prefer to obtain reference assistance by focusing on reference use at academic libraries at Ryerson University and York University in Toronto, Ontario. Issues covered include technical troubleshooting, testing, training, marketing, and integration with existing digital services. Deciding whether to offer a real-time virtual reference service. It then outlines and discusses in detail some of the issues that have arisen out of the service with comments and recommendations from our experience. A chronology offers a detailed examination of the challenges, compromises, and successes in developing software to support a new virtual reference service.
This collection is intended to provide inspiration for potential reference services at your library; each chapter provides an introduction to an innovative service concept and an annotated list of sources for additional research. Digital versus Non-Digital Reference: Ask a Librarian Online and Offline. An analysis of commercial virtual reference and tutorial services and how they compare to traditional library services.